Shipping Policy
We process all orders within 1 business day after payment confirmation. Orders placed before 12:00 PM Eastern Time on a business day are processed the same day. Orders placed after 12:00 PM Eastern Time or on weekends and holidays are processed the next business day.
We offer three shipping methods within the United States: Standard Shipping, Expedited Shipping, and Overnight Shipping. Standard Shipping delivers within 5 to 7 business days after processing. Expedited Shipping delivers within 2 to 3 business days after processing. Overnight Shipping delivers within 1 business day after processing. Delivery times are estimates and not guaranteed.
Shipping costs are calculated at checkout. The cost depends on the shipping method, the total weight of your order, and the delivery address. Free Standard Shipping applies to orders with a merchandise total of $100 or more before taxes and after discounts. Expedited Shipping and Overnight Shipping are not eligible for free shipping.
We ship to all addresses within the United States and to international addresses. International shipping delivery times vary by destination. International customers are responsible for all customs duties, taxes, and import fees levied by the destination country. We do not collect these fees at checkout. You must pay them to the carrier upon delivery.
Once your order ships, we send a confirmation email with a tracking number. You can track your package on the carrier's website. If you do not receive a tracking number within 2 business days of your order, contact us at [email protected].
We are not responsible for packages lost or damaged during shipping. If your package arrives damaged, contact us within 48 hours of delivery and provide photographs of the damage. We will file a claim with the carrier. If your package is lost in transit, contact us and we will file a claim with the carrier. We will not issue a refund or replacement until the carrier completes its investigation.
You must provide a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect address provided by you. If your order is returned to us due to an incorrect address, you must pay the reshipping cost.
Return Policy
You have 14 days from the date of delivery to request a return for any reason. This is a no-reason refund policy. You do not need to provide a reason for the return. The 14-day period starts on the date the carrier marks the package as delivered.
To be eligible for a return, the shoes must be in new, unworn condition with all original packaging, tags, and accessories. Shoes must not show signs of wear, dirt, or damage. We inspect all returned items. If an item does not meet these conditions, we will refuse the return or charge a restocking fee. All items are eligible for return unless marked as final sale at the time of purchase. Final sale items are not returnable.
The buyer bears all return shipping costs. We do not provide prepaid return labels. You must ship the return using a trackable and insured shipping method. We are not responsible for returns lost or damaged in transit. You must pay all return shipping costs. We do not reimburse return shipping costs.
Refund arrival time is at least 14 days. After we receive your return and inspect it, we will process the refund. The refund will be issued to your original payment method. The refund takes at least 14 days to appear on your statement, depending on your bank or credit card issuer. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. We comply with all applicable local laws. If a local law requires a longer refund period, we will follow that law.
We do not offer exchanges. You must return the item and place a new order.
Return Process
Follow these steps to return your shoes:
Step 1: Contact us within 14 days of delivery at [email protected] to request a return authorization. Provide your order number and the item you wish to return. We will send you a return authorization number and further instructions.
Step 2: Pack the shoes in their original box and packaging. Include all tags, accessories, and any free gifts. Write the return authorization number on the outside of the shipping box. Do not write on the shoe box itself.
Step 3: Ship the package to the following address. The recipient must be Pui Yee Limited, the contact phone is +852 9411 7725, and the specific return address is 11/F, Far East Centre, 3 On Yiu Street, Shatin.
Step 4: Use a trackable shipping service. Keep the tracking number and receipt. We are not responsible for returns that do not reach us.
Step 5: We will send you an email when we receive your return. We inspect the shoes within 3 business days. If approved, we process the refund within 1 business day. The refund then takes at least 14 days to appear, as stated above.
For any questions about shipping or returns, visit essboardshoes.com or email us at [email protected]. You can also call us at +852 9411 7725 or write to us at 11/F, Far East Centre, 3 On Yiu Street, Shatin.